Terms and Conditions of Use

Welcome to Top Brand Furnishings Website Terms and Conditions for use. These Terms and Conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and Conditions you may not use or access this Website.

For questions relating to these Terms and Conditions please contact us by e-mail.

Delivery Policy

We aim to dispatch all orders between 3 - 5 working days of receipt subject to payment clearance and stock availability. All goods are sent using parcel force or other courier with tracking facilities within mainland UK.

We aim to fulfilll all orders from stock. If any item(s) cannot be dispatched within a reasonable time the customer will be notified of the likely delivery date and invited to confirm acceptance of this or be granted a reimbursement for the value of that item(s).

Somebody will need to sign for your delivery unless you specify special delivery instructions in advance. If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further delivery attempt will be made. After this point, they will hold the goods for 4/5 days so you can arrange to collect the goods from the depot. If the courier is still unable to deliver after this point, the Goods will be returned to store.. We will then contact you to re-arrange or cancel your order. Any charges incurred for failed delivery, return or re-delivery will need to be paid or will be deducted from your refund.

Shipping charges

All orders over £50 are delivered free of charge to mainland UK unless special delivery of large items furniture, sofas etc 

  • Free Delivery's on orders over £50.00 uk mainland only
  • UK Orders under £50.00 are subject to £7.95 Delivery.
  • Northern Ireland - £20.00 - Orders over £200.00, £10.00.    
  • Republic of Ireland/Southern Ireland - £29.99 - Orders over £200.00, £10.00.
  • Channel Islands - £29.99 - Orders over £200.00, £10.00.

All furniture & sofa orders please call the sales office too arrange delivery as most sofas take between 6-9 weeks for delivery. 

Refund, replacement and cancellation terms

Top Brand Furnishings want you to be happy when you shop with us. We therefore have a no quibbles return policy. Any unwanted products carry a 7 day money back guarantee. Please email us with full details too recieve a returns number Unfortunately, we cannot accept returned items without a returns number. This does not affect your statutory rights.

Refunds and exchanges will be subject to the item being returned to us in its original condition. That is, unused, all labels intact, and in its proper resalable packaging. A full refund will not be given if the item is not able to be sold again as new. The customer shall be held liable for the return of the item(s). A minimum charge of £7.95 will be deducted from the the value of refunded items to cover our administration and postage and packaging costs. Top Brand Furnishings will only refund the postage of returned goods if the item is faulty. Any returned special orders will in incur a 25% handling charge. You will be notified if your order is classed as a special order

We insist a reputable courier service is used for all returns.

Subject to the goods being returned in their original condition, a refund will be issued, or an exchange will be organised. We will also be happy to refund the purchase price in full if the return results from a defective item.

Please ensure that the package is wrapped securely and give the reason for the return. Then send it to:Top Brand Furnishings 18 Exchange Street, Retford,Nottinghamshire DN22 6BL.

Faulty & Damaged Goods

Please check all items on delivery, in the event of any items arriving damaged we must be notified within 2 working days in writing by fax or email in order for us to arrange a claim from the carrier company and replacement items to be sent out.

Product

All products conform to British standards.
All dimensions and descriptions are accurate to the best of our knowledge.

Warranty

All products carry a 1 year warranty (with the exception of light bulbs). In the event of a fault the product will be repaired or replaced depending on the fault that has occurred.

The warranty will be void if the item is considered to have been fitted incorrectly or been used in a manner not intended for the purpose supplied.

Exterior Light Guarantee Against Corrosion - All guarantees are against corrosion. This guarantee will not apply to products if installed in areas of salty or acidic atmospheric conditions.

Installation

A qualified electrician must install all fittings supplied. Any incorrect installation may result in warranty void. We will not accept liability for any personal injury that occurs as a result of improper use or installation. We will not be held liable for any electrician charges that result from a faulty light fitting

Currency of transactions accepted pound sterling only.
UK mainland delivery only..

Export restrictions

At this time we do not ship goods outside of the United Kingdom.

Privacy Policy

All information shared with Top Brand Furnishings is used to fulfil orders only and no information is shared with third parties. Top Brand Furnishings complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

Contact Information

Postal Address: Top Brand Furnishings 18 Exchange Street Retford Nottinghamshire DN22 6BL.

Telephone 01777 948556.